- Terms & Conditions
Terms & Conditions
Interior Solution is committed to providing a safe and secure shopping experience for its customers, which is why we take the extra measures to ensure your confidence in shopping with us. Interior Solution believes in long term business relations since then. Besides traditional forms of payment, we also offer PayPal payment option, which enables you to make your purchase without releasing any financial information to Interior Solution All items we offer are manufactured either locally or imported from China and Malaysia.
Return and Exchange
We know that purchasing over the internet can be difficult at times. We do offer a 7 day return guarantee. If you get your products and do not like the color, quality or if it was just not what you were expecting, you may return it for a refund. Returns will be accepted only if you notify us within 7 days of your items being delivered and will not be accepted without a return number being issued before the item is shipped back. A refund will be equal to the price of your order less all shipping charges incurred to get the items to you and back to our warehouse and a 20% restocking fee on all items. You will be responsible for our actual full shipping cost .Returns will only be accepted and credits issued if the product is in new condition with no damage and in the original Interior Solution packaging when it arrives back at our warehouses. Clearance and Final Sale items are neither returnable nor exchangeable. Returns, exchange, deduction requires strict prior authorization from our office.
If an order is refused with no damage or without an authorization number, you will be charged all shipping costs we incur to get the items to and from your shipping address. You will have to arrange courier/shipping Company to send back the stuff to our warehouse. Insuring the returned item at its value is recommended and applying it is at your discretion. All floor models are sold on “As is“ basis. All the sales are final on floor model/ custom made/ special orders.
All Items remain property of Interior Solution untill paid in full.
Any defective item can be returned to our warehouse with original packaging for full credit or exchange. Any clearance or opened items cannot be returned to our warehouse for credit or exchange. Any non-defective or normally stocked item in original packaging can be returned within 7 days from the shipment date for credit or exchange and 25% restocking charges will apply. Deposit on custom job is NOT Refundable.
Items can either be picked up from the warehouse or delivered to a specific address, following the payment of the delivery and (“optionally”) the assembly charge. A Customer Service Representative will contact you 2-3 days before your scheduled pick-up or delivery date to confirm your address, the merchandise you purchased, and if the proposed date is still convenient for you. Orders that cannot be confirmed will be rescheduled
It is the sole responsibility of the purchaser to inspect all goods prior or pick up. Once the goods are accepted and signed for in good order, no claims will be accepted .The only exception being the manufacturer’s warranty on the product. If we fail to provide your merchandise within promised time frame, we will make the full refund. No interest shall be paid on deposit. We highly recommend our customer to check the availability before you buy. We reserve the right to delay, if shortage, or cancel the order of goods which are not available.
All items are guaranteed to be brand new unless otherwise noted. Each manufacturer provides its own manufacturer’s warranty against defect in material and workmanship (For details on your particular item, please ask staff). Warranties are based on normal household use from date of purchase. Only the original purchaser holds the right to a valid warranty. Warranty is not transferable. Retain your invoice as proof of purchase.
Interior Solution provides no warranty on goods sold. All merchandise sold on our site is covered by the manufacturer warranty only and is available upon request. After 30 days, it is the responsibility of the manufacturer(s) to replace or repair your purchase against manufacturer's defect(s). Interior Solution will help you mitigate your claim, but you (the customer) are responsible for all freight charges accordingly. A photograph and proof of purchase must be provided to the manufacturer when requesting replacement or repair. There is no warranty against wear and tear.
All items are insured by the freight company in the amount of $2 per lb. If your merchandise exceeds this value it is strongly recommended that you purchase actual value insurance. Please note that unless you purchase optional supplemental insurance (1.5% of purchase price) you will be responsible for filing any claims and collecting from the freight company directly. You must note any damage on the driver's delivery ticket at the time of delivery; otherwise the carrier may not accept the claim. Unless Supplemental Insurance is purchased, Interior Solution has no liability for the merchandise once it leaves our docks. If your merchandise needs to be replaced, you would pay for a new item and then collect from the freight company. Although damage occurs very rarely we highly suggest supplemental insurance.
If you have purchased the supplemental shipping insurance from Interior Solution, you may contact us and file a damage claim. All claims must be filed within 48 hours of the receipt of your order. Interior Solution Reserves the Right to repair or replace any piece of products. The decision to repair or replace will be at the discretion of Interior Solution It will be at the discretion of Interior Solution to have a professional products medic inspect the items to determine if the items will be repaired or replaced. If Interior Solution determines that repair is impractical, you will be furnished a substitute unit of the same or similar color, design, style and quality. If you notice a manufacturing defect, it is important for you to promptly notify Interior Solution Please be sure you carefully inspect all items within 48 hours of the receipt of your order. If the customer decides not to allow Interior Solution to repair or replace the items within 7 days of delivery, the customer may choose to return the items under the terms of our standard return policy including all shipping costs and restocking fees After 7 days of delivery, it will be up to the sole discretion of Interior Solution to repair or replace the items.
On all freight orders, the shipping company will contact you when they arrive in your town to arrange a time and date for delivery. The delivery drivers are may not be insured to bring your merchandise into the home. Please make all necessary arrangements to assist with the delivery of your items.
Customers may choose to use their own carriers. When using their own carrier, the customer assumes all responsibility to arrange the carrier, to arrange the Bill Of Lading for the shipment and to arrange payment for the carrier. Once the items have been signed for by the customer's carrier, Interior Solution holds no responsibility for any items shipped and/or any damages incurred while shipping. Payment and shipment terms may vary on individual items.
Please have a responsible person at home at the time of delivery. For your protection, your purchase will only be delivered if your residence is attended. Please ensure your driveways, entrances and hallways are clear and free from ice, snow, bikes, toys, or other hazards and obstacles. Pre-measure your doorways, entrances, hallways and staircases to ensure your new product will fit. In rare situations where product may be a tight fit, you have the option of approving our attempt for delivery by releasing us from liability for damage to your property (a signed release is required), or by returning to a Interior Solution warehouse to make an alternate selection. Our delivery personnel are not licensed to connect or disconnect gas, plumbing, or electrical to or from your appliances. Please arrange to have these items disconnected, if required, before delivery. Due to health and safety regulations, our delivery personnel are required to wear safety footwear at all times. However, we will take precautions to protect your flooring.
• Please assist us in making sure the delivery of your product is successful.
• Minimum of 48 hours prior to the confirmed delivery date.
• A Customer Service Representative will contact you 2-3 days before your scheduled pick-up or delivery date to confirm your address, the merchandise you purchased, and if the proposed date is still convenient for you. Orders that cannot be confirmed will be rescheduled.
• Prior to delivery, we will contact you and offer a 3 hour time window as to when the delivery team will arrive. In rural areas, an approximate time will be offered.
• Please have a responsible person at home at the time of delivery. For your protection, your purchase will only be delivered if your residence is attended.
• Please ensure your driveways, entrances and hallways are clear and free from ice, snow, bikes, toys, or other hazards and obstacles.
• Pre-measure your doorways, entrances, hallways and staircases to ensure your new product will fit. In rare situations where product may be a tight fit, you have the option of approving our attempt for delivery by releasing us from liability for damage to your property (a signed release is required), or by returning to a Interior Solution warehouse to make an alternate selection.
• Our delivery personnel are not licensed to connect or disconnect gas, plumbing, or electrical to or from your appliances. Please arrange to have these items disconnected, if required, before delivery.
• Due to health and safety regulations, our delivery personnel are required to wear safety footwear at all times. However, we will take precautions to protect your flooring.
Lease Term: Lessee agrees to rent from Interior Solution Rentals & Sales (“Lessor”), in accordance with the terms and conditions of this Lease Agreement, all of the items described on the reverse side (“the Leased Property”) for a minimum period of _____ months commencing on _________________________ (“Lease Term”). If the Leased Property is not returned at the end of the Lease Term, the lease shall be extended from month to month on the terms and conditions stated on this Agreement until either party sends the other written notice of termination at least fifteen (15) days prior to the intended termination date. Lessee agrees to notify Lessor at least fifteen (15) days before expiration of the Lease term or any monthly extension if pickup of the property is desired at that time. All monthly charges are due on the _______ day of each month without further notice.
Charges: Lessee agrees to pay Lessor the monthly rent of $______________ and a monthly damage waiver fee of $____________ plus Sales/Use tax of $_______________ for a total monthly payment of $_______________. Lessee shall also pay a transportation charge of $_______________ , plus tax, and a refundable security deposit of $_______________ to be paid before the Leased Property is delivered.
Damage Waiver Fee: Lessee agrees to pay Lessor the Damage Waiver Fee shown above as part of its Monthly Payment each month during the Lease Term in lieu of property damage insurance. For this fee, Lessor will bear the risk of damage to or loss of the Leased Property from any cause except theft or disappearance, gross negligence, or misuse (such as, but not limited to, damage by cigarette burns or pets), for which the Lessee shall remain responsible. Lessee may at any time during the Lease Term eliminate this damage waiver by providing Lessor a certificate of insurance acceptable to Lessor evidencing fire and extended coverage protection for the full value of the Leased Property with Lessor named as loss payee.
Late Payment: For each payment not received by Lessor within five (5) days after the due date Lessee will be charged a late fee in the amount of $ 10.00. This late payment charge shall be in addition to Lessor’s other remedies in the event of default. In addition to late payment charges, Lessee will be charged compound interest of one and one-half percent (1-1/2%) per month on all delinquent payments where allowed by law.
Returned Checks: A $20.00 handling fee will be charged for any check returned to Lessor by your bank. A replacement certified check or cash must be delivered to Lessor 24 hours after notice to Lessee of the check return.
Lessee’s Responsibility for Maintaining the Leased Property: It is the Lessee’s responsibility to maintain the property, to keep it in good condition, and to return it to Lessor at the end of the Lease Term or otherwise as required by this agreement in the same condition as when received by Lessee, ordinary wear excepted. The Leased Property shall not be removed from the address to which it is delivered without Lessor’s written consent. IF YOU FAIL TO RETURN THE LEASED PROPERTY AS REQUIRED, YOU WILL BE LIABLE TO LESSOR FOR ITS FULL RETAIL VALUE (LESSOR’S CURRENT RETAIL PRICE) IN ADDITION TO ALL OTHER PAYMENTS AND CHARGES IDENTIFIED IN THIS LEASE AGREEMENT.
Security Deposit: The Security Deposit shall be returned to Lessee upon fulfillment of all of the terms and conditions of this Lease Agreement, within fifteen (15) business days after the Leased Property is returned to Lessor. Lessee understands that Lessor may deduct from the security deposit any payments or charges owed by Lessee under this Lease Agreement and an amount sufficient to cover any loss or damage to the Leased Property from misuse , gross negligence, theft or disappearance. Lessor shall not be required to segregate the security deposit from its other funds or to pay any interest thereon except as may be required by law. Lessee may not apply this security deposit toward any Monthly Payment, all of which must be paid when due.
Security Interests: It is understood that this transaction is a lease and not a conditional sale or financing agreement. Title and ownership to the Leased Property remain vested in Lessor, and Lessee may not grant a security interest of any kind in the Leased Property. Lessee shall keep the Leased Property free and clear from all levies, attachments, liens and encumbrances. In the event that any person other than Lessor attempts to create or assert an interest in the Leased Property, Lessee shall give Lessor immediate notice thereof and shall take such action as Lessor requires.
Default: In the event of Lessee’s default by failing to pay any Monthly Payment when due or by failing to comply with any other term or condition of this Agreement and Lessee’s failure to cure said default within fifteen (15) days of the default, or in the event of the filing of a petition under bankruptcy or receivership laws by or against Lessee, Lessor shall have the right to terminate the lease and repossess the Leased Property, wherever located, without legal process. Lessee’s obligations to Lessor under this Lease Agreement shall survive any such termination. Lessee agrees to pay all Lessor’s costs of enforcing the provisions of this Agreement, including reasonable attorney’s fees, in addition to all other amounts and damages for which Lessee is responsible under this agreement. Lessee hereby waives any and all rights he or she may have, and can legally waive, to pre-seizure hearings following default.
Early Termination: Early termination of this lease by Lessee, or by Lessor upon Lessee’s default, will result in the following charges: (i) forfeiture of Lessee’s security deposit (ii) fifty percent (50%) of the remaining current unpaid portion of the lease. All past due charges are due and payable in full.
Warranties: Lessor will deliver the Leased Property in good condition. Lessor makes no other warranties, express or implied, and specifically disclaims any warranty of fitness for a particular purpose or merchantability.
Credit Department Approval: Acceptance of this lease by Lessor is conditioned upon approval of its credit department.